ICMI Joins Tsunami Relief Effort
Incoming Calls Management Institute (ICMI) today announced that it will assist in the tsunami relief efforts in South/Southeast Asia by donating a portion of profits from its Call Center Knowledge Online sales to the Telecom Industry Tsunami Relief Fund.
Annapolis, MD (PRWEB) January 24, 2005
The December 26th earthquake and tsunami that hit many parts of Asia and east Africa was the most devastating natural disaster to occur in years. More than 140,000 people lost their lives, and millions have been left homeless and in need of aid. Incoming Calls Management Institute (ICMI) today announced that it will assist in the tsunami relief efforts in South/Southeast Asia by donating a portion of profits from its Call Center Knowledge Online sales to the Telecom Industry Tsunami Relief Fund.
“We at ICMI are deeply saddened by this tragic event, which affects us all,” said Brad Cleveland, President and CEO of ICMI, Inc. “We feel fortunate to be able to join with our colleagues in the telecom industry to help provide relief to the areas most devastated by the tsunami.” ICMI will make donations to the fund based on all Call Center Knowledge Online sales from today through February 28, 2005.
The Telecom Industry Tsunami Relief Fund calls on all telecommunications companies to make donations toward its goal of $1 million USD. The fund is administered by Direct Relief International, a non-profit organization, founded in 1948, whose mission is to improve the health of people living in developing countries and those who are victims of natural disasters, war and civil unrest. Contributions can be made directly to the fund on the organizationÂ’s Web site: https://www. directrelief. org/sections/support_us/d_donate_now. html (https://www. directrelief. org/sections/support_us/d_donate_now. html)
ICMI’s Call Center Knowledge Online, launched in 2003, is an online resource center that provides call center professionals with 24-hour access to downloadable documents—such as Call Center Management Review article bundles, ICMI research studies, tutorials, checklists and book excerpts—from the industry’s definitive source of call center knowledge. Call Center Knowledge Online can be accessed at http://www. icmi. com/ccko (http://www. icmi. com/ccko).
About Incoming Calls Management Institute (ICMI) Inc.
ICMI Inc. is a global leader in call center consulting, training, publications and membership services. ICMI’s mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Based in Annapolis, MD, the organization was established in 1985 and was first to develop and deliver management training customized for call centers. Today, ICMI has become the industry’s leading provider of membership services with an impressive line-up of call center management resources, including instant access to prominent research, expert advice and career development tools, and a networking forum that spans more than 40 countries worldwide. ICMI is not associated with, owned or subsidized by any industry supplier—its only source of funding is from those who use its services. For more information about ICMI, visit www. icmi. com, or call 800.672.6177 (410.267.0700).
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