Exceptional Quality Earns Company MVP Silver Quality Award
Synergy Solutions, Inc., a leader in innovative customer contact solutions, was recently awarded the MVP Silver Quality Award by Customer Interaction Solutions.
Phoenix, AZ (PRWEB) April 19, 2006
In its 13th year of recognizing companies with the MVP Quality Awards, Customer Interaction Solutions selected Phoenix-based Synergy Solutions, Inc. as the recipient of its MVP Silver Award.
All applicants for this award must present a 16-point essay describing an actual and verifiable case study of a specific teleservices program and its results, detailing policies on quality, core values and procedures, including human resources, technologies, customer services, ergonomics and public image that are used to establish, sustain and measure the program’s quality. Judging involved assigning a numerical point value from 1 to 10 for each of the 16 evaluation points.
This is the second year in a row Synergy has been recognized for its exceptional quality. “The award application process was arduous,” remarked Synergy president, Lori Fentem, “but it challenged us to think through how and why we do what we do for our customers -- things like how we measure customer satisfaction, what makes it easy to do business with our firm, what we do to demonstrate our commitment to quality, and an in-depth case study of how we implemented a creative quality solution for one of our clients.” Synergy’s case study focused on a strategic and innovative solution the company developed for a large national financial services company that was offering services to an extremely high profile customer segment.
“Through the entrants’ essays, we learned that there are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies’ marketing via phone practices to the forefront of the industry,” stated the award presentation article. Synergy Solutions, Inc. is certainly worthy of such high praise.
Synergy Solutions was also recently ranked as part of the “Top 50” Teleservices Agencies by CIS for both Inbound and Outbound teleservices. “Customer Interaction Solutions is committed to being the industry’s leading source of in-depth information on teleservices/call center products, solutions and innovations. Our editors determine the ‘Top 50’ rankings based on objective, verifiable criteria to make our readers’ purchasing decisions as easy as possible,” notes Nadji Tehrani, Founder and Executive Group Publisher of Customer Interaction Solutions.
About the company:
Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, Bemidji, MN, and International Falls, MN.
Synergy Solutions' headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also email at info @ callsynergy. com or visit www. synergysolutionsinc. com
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