Webcom, Inc. Announces New Release of ResponsAbility
ResponsAbility's New Release provides Enhancements that Further Streamline Case Management and Workflow Processes
Milwaukee, Wisconsin (PRWEB) May 19, 2009
Webcom, Inc., the leader in simplifying the complex, today announced the release R5 of ResponsAbility, Webcom's latest offering addressing the case management and workflow processing areas. ResponsAbility is designed to speed "time-to-resolution", eliminate unnecessary time delays and improve overall communications and productivity through improved transparency and collaboration.
ResponsAbility is a robust case management and workflow solution that helps organizations keep their projects on track without making the lives of team members more complicated. This basic application provides a central location for managing the key aspects of all types of cases, including product and service defects, customer and supplier complaints, non-conformance issues, health and safety incidents and RMAs. Separate tabs keep key information within easy reach. Your team can log issues as they arise, prioritize them, and update their status as appropriate. Built-in reports let you see open issues by project, projects by stage, and many other categories.
"ResponsAbility continues to make innovative product enhancements that provide substantial value to organizations looking to improve business processes, reduce costs, and increase knowledge worker effectiveness," says Jeff Wenter, Operations Manager of Apollo Video Technology. "The new release includes enhancements that make critical information more accessible through ResponsAbility, like enabling users to monitor actions that are being performed more closely."
"We have very active and loyal users that continue to help shape the future of ResponsAbility," said Aleksandar Ivanovic, CEO and founder of Webcom, Inc. "Once again, we have taken the feedback and suggestions of our users to integrate a number of enhancements that will benefit all of our customers. From public case creation and case groups to new search filter options and bulk action capabilities, our latest release provides our customers with the tools they need to continue to effectively and successfully manage their business processes."
The new release also includes enhancements designed to improve user adoption and allow users to maximize their value of ResponsAbility. The ability to chat with other users while in ResponsAbility was the most requested feature and is introduced in this release.
ResponsAbility R5 Highlights:
Chat - Ability to collaborate with other users when signed in
Web to Case - Ability for non-users to create cases from any website
Case Groups - Ability for users to create their own case groupings
Search Filter - Ability for users to save and load their favorite search filters
Bulk Action - Ability to update multiple cases at once
Single Sign-on - Oracle CRM OnDemand and Salesforce. com users can access ResponsAbility without having to login
ResponsAbility is available immediately, with a free trial available at www. webcominc. com/trial/resp_trial. asp (http://www. webcominc. com/trial/resp_trial. asp). Deployed in a software-as-a-service (SaaS) model, pricing starts at $20 per user per month for an internal user and $5 per user per month for an external user ($1 per case generated by external users).
About Webcom, Inc.
Webcom, Inc. provides software solutions that simplify the complex and helps you attain your business goals. Obtain more business by simplifying the quote-to-order process for the selling of complex products and services. Requiring only a browser, WebSource CPQ allows customers to configure, price, quote and propose their offerings across multiple sales and distribution channels, anytime, anywhere. WebSource CPQ addresses the guided selling, proposal generation and multi-level channel management tasks associated with sales configurators, as well as handling the traditional bill of material, routing and diagram generation tasks frequently associated with product configurators. Retain your customers by simplifying case management with ResponsAbility: you've always had the responsibility, now you have the ability to respond. The solutions help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity. Companies utilizing Webcom's products and services include Rockwell Automation, Danfoss, Corning Cable Systems, Easynet (a BskyB company), Grayhill and Broan-NuTone. Founded in 1997, Webcom is a privately held corporation headquartered in Milwaukee, Wisconsin with offices in the USA and Europe. For more information, visit Webcom at http://www. webcominc. com (http://www. webcominc. com) or call 414-273-4442 (toll free 877-508-6323).
Media Contact:
Webcom, Inc.
Chris Lesar
(262) 617-8231
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