Institute of Customer Service Conference Details Announced
The UK’s largest customer service conference will take place in 2010 at The Brewery, a leading London events venue, on March 23 and 24.
(PRWEB) January 7, 2010
The UK’s largest customer service conference (http://www. customerserviceconference. co. uk/) will take place in 2010 at The Brewery, a leading London events venue, on March 23 and 24.
Organised by the Institute of Customer Service, A new beginning… the renaissance of customer service is a two-day conference which is attracting delegates from the public, private and third sectors – including chief executives, directors and senior managers from a wide range of organisations, all committed to providing the best customer service.
The calibre of speakers, presenters and workshop leaders promises an extraordinary mix of information, inspiration and interaction. Liz Jackson MBE, founder and managing director of Great Guns Marketing and recent star of Channel 4’s Secret Millionaire series, Des Benjamin, chief executive of Simplyhealth, Julie Southern, chief commercial and financial officer of Virgin Atlantic Ltd and economist Roger Martin-Fagg are among the key presenters. There will also be contributions from the Institute’s chief executive Jo Causon and chairman Mary Chapman.
“Our conference programme combines presentations from industry leaders, break-out workshops, a question time session and lots of opportunities for delegates to network,” says Institute CEO, Jo Causon.
“The renaissance in customer service that we are witnessing in the UK makes this conference a timely and essential opportunity for a range of business leaders, opinion formers and other professionals to listen to the best, share experiences, discuss and explore opportunities."
The first day will be rounded off by a conference dinner with special guest Mark Watson, stand-up TV comedian and novelist.
Delegate fees are from £560 plus VAT and bookings can be made at: www. customerserviceconference. co. uk or by emailing chris. morley(at)icsmail(dot)co(dot)uk - tel: 01206 571716.
Notes to editors:
The Institute of Customer Service is the independent, professional body for customer service. It supports around 350 organisational members from across the public, private and third sectors and almost 7,000 individuals.
Its role is to influence policy makers, spread learning and best practice, define customer service standards and assist individuals and organisations in attaining and sustaining the delivery of world class customer service.
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